Privacy Policy

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Last updated: 09/06/2025

The Mind Cafe (Christ Inn CIC trading as The Mind Cafe) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Who We Are

We are a Christian mental health organisation providing psychoeducational workshops, coaching/therapy services, and creative wellbeing sessions. This policy applies to all our services, whether accessed online, in person, or via email.

What Information We Collect

Depending on your interaction with us, we may collect:

• Personal details: name, email address, phone number
   
• Health-related information: shared voluntarily in therapy or workshop contexts
   
• Booking details: session types, dates, payment records
   
• Communication data: messages, feedback, enquiries
   
• Technical data: IP address, browser type, device type (when using our website)
   

We do not knowingly collect personal information from children under 16 without parental consent.

How We Use Your Data

We use your data to:

• Provide and manage our services
   
• Respond to enquiries or support requests
   
• Process payments and bookings
   
• Share relevant resources, updates, or workshop materials
   
• Ensure safeguarding, safety, and ethical service delivery
   
• Improve our services based on anonymised feedback or analytics
   

We do not sell your data.

Legal Basis for Processing

We rely on the following lawful bases:

• Consent – for email updates or specific workshop participation
   
• Contract – to provide services you have requested
   
• Legitimate interests – to improve our services and respond to queries
   
• Legal obligation – where safeguarding or regulation requires it
   

Sharing Your Information

We may share your data with:

• Therapists or coaches working under our organisation (bound by confidentiality agreements)
   
• IT service providers (e.g. secure cloud platforms, payment processors)
   
• Authorities, if legally required (e.g. safeguarding concerns)
   

All third parties are carefully selected and comply with GDPR standards.

How We Protect Your Data

• We use secure servers and encrypted platforms
   
• Staff and practitioners are trained in data protection
   
• Health-related data is stored separately with restricted access
   
• We regularly review our data security measures
   

How Long We Keep Your Data

We retain data only as long as necessary:

• Workshop/booking data: up to 2 years
   
• Clinical records (therapy): up to 7 years (per professional guidelines)
   
• Email/communications: until you unsubscribe or request deletion
   

You can ask us to delete your data at any time unless retention is required by law.

Your Rights

You have the right to:

• Access the personal data we hold about you
   
• Correct inaccurate or incomplete data
   
• Request deletion of your data
   
• Withdraw consent at any time
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise your rights, email: hello@mindcafe.uk

Cookies

We may use cookies to enhance your browsing experience. You can adjust your cookie settings via your browser at any time.

Updates to This Policy

We may occasionally update this policy to reflect service changes or legal requirements. We'll notify you of significant changes via our website.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

📧 Email: hello@mindcafe.uk
🏢 Address: 2nd Floor, Muswell Hill Methodist Church, Page's Lane, London, N10 1PP